MAKE A RETURN

 

  1. Complete the returns forms detailing your email address, order number, item returned and reason for return.
  2. If your order didn’t come with a Return form please use the link below to download a form.
  3. Upon receiving your returned package we will action your requested refund or exchange. You will receive either a dispatch confirmation or refund confirmation by email.

 

RETURN POLICY


If you are not fully happy with the goods you have received, you can return them
to us within 30 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will
not include the cost of the original postage and packaging. We are not able to
refund or exchange items that appear to have been worn, washed, or are not in
original condition.

 Please ensure you enclose a completed returns form with your order (if you do not have one, you can download a returns form here).
 Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
 Returns should be shipped with a service that provides a tracking number (DHL) and insurance as we are no responsible for delayed or lost packages.
 Enclose the completed Returns form with your goods, and return to the following address:


LA VIE D'ARTISTE
9 avenue Paul Verlaine
93330 Neuilly-sur-Marne, France

 

TERMS AND GUIDELINES


 All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
 We are not responsible for the return shipping costs of the items.
 All Items must be in original, resalable condition.
 Please make sure all returned items are well packaged, so as not to be damaged in the post.
 Please make sure all return packages are sent with a trackable, insured service.
 We cannot take responsibility for items damaged or lost in the return transit.
 Please make sure that the Returns form is enclosed with your goods - no form may result in your return not being processed.

For All International Returns/Exchanges Please email info@la-vie-dartiste.com to arrange the return/exchange of an order.

Additional costs may be incurred.
LA VIE D'ARTISTE is NOT responsible for any return custom charges made.
A refund will be issued back to the original method of payment for the merchandise
returned.

Financial institutions may require additional days to process the refund before the funds are returned to the account. You will receive notification from us once we have actioned a refund.

Returns Form